Privacy Policy

Effective Date: _1/30/2026_

Against All Odds Recovery Services (“AAO,” “we,” “our,” or “us”) is committed to protecting the privacy, dignity, and personal information of every individual who visits our website or engages with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, digital platforms, or communication channels.

We collect information in three primary ways: information you provide directly, information collected automatically, and information received from third parties.

• Name, email address, phone number, and other contact details
• Information submitted through contact forms, referrals, or program inquiries
• Information shared when requesting services, scheduling assessments, or communicating with our team
• Any documents or messages you voluntarily upload or send

When you visit our website, we may automatically collect:

• IP address and general location
• Browser type, device type, and operating system
• Pages viewed, time spent on the site, and referring URLs
• Cookies and similar tracking technologies

We may receive information from:

• Referral partners
• Healthcare providers (with your authorization)
• Payment processors
• Marketing or analytics tools

We use your information to support your experience, improve our services, and operate safely and legally. This includes:

• Responding to inquiries and providing requested services
• Scheduling assessments, admissions, or consultations
• Improving website functionality and user experience
• Sending updates, service information, or educational materials
• Maintaining internal records and compliance documentation
• Protecting the security and integrity of our systems
• Meeting legal, regulatory, and reporting obligations

We do not sell your personal information.

If you engage with AAO for clinical or recovery services, any health‑related information you provide is protected under applicable privacy laws, including HIPAA. We maintain strict safeguards to ensure:

• Your health information is used only for treatment, payment, and healthcare operations
• Your information is not shared without your written authorization, unless required by law
• Your records are stored securely and accessed only by authorized personnel

We may share information only when necessary and only with trusted parties:

• Service providers who support website hosting, analytics, communication tools, or payment processing
• Clinical partners or referral sources, but only with your authorization
• Regulatory or legal authorities, when required by law, court order, or to prevent harm
• Internal staff, solely for operational or service‑related purposes

We do not share information for advertising or commercial resale.

Our website may use cookies, pixels, and similar tools to:

• Improve site performance
• Understand how visitors use our site
• Personalize content or user experience

You can adjust your browser settings to refuse cookies, though some features may not function properly.

We use administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. While no system is completely secure, we continuously update our practices to meet industry standards.

Depending on your location and applicable laws, you may have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Request deletion of certain information
• Withdraw consent for communications
• Request a copy of your records (for clinical services, this follows HIPAA procedures)

To exercise these rights, contact us using the information below.

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their policies before providing personal information.

Our website is not intended for children under 13. We do not knowingly collect information from children without parental consent. If we learn that information was collected improperly, we will delete it promptly.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our website indicates acceptance of the revised policy.